Warranty

DryAir’s Standard Limited Warranty covers parts and components manufactured by DryAir against defects in material and workmanship. DryAir will repair or replace any defective part without charge for 24 months (2 years) from delivery to the first retail purchaser (F.O.B. St. Brieux, SK, Canada).

Yes. The Glycol Heater portion of DryAir’s Central Heating Units (CHUs), Ground Thaw Systems (GTS), and Hydro Heat Pro (HHP) units carries a 5-year extended warranty, prorated after the second year. Coverage runs from the invoice date: Year 1 and Year 2 at 100%, Year 3 at 75%, Year 4 at 50%, and Year 5 at 25%.

The Standard Limited Warranty is transferable if the equipment is sold to a second customer. Replacement parts are warranted for 90 days from the repair or replacement date.

Exclusions include normal wear and tear; damage from improper or lack of maintenance, operator abuse or negligence, improper voltage or fuel supply, accidents, and improper installation (or installation by anyone other than DryAir); shipping and transport damage; and non-defective items replaced at the customer’s request. Consumables such as glycol are not covered, and mileage is not covered. Generators are covered under the manufacturer’s (Multiquip) warranty, not DryAir’s.

DryAir’s warranty labor compensation rate is $85.00/hour. The number of eligible labor hours is capped by the type of component or procedure (for example, electrical components 1 hour, water pumps 2.5 hours, burners 2 hours).

Every warranty claim requires a Warranty Claim Authorization Number. Call 1-888-750-1700 ext. 2408 or email service@dryair.ca to receive the number, the DryAir Warranty Claim Form, and the claim procedures. All credits are processed using the Warranty Claim Form, and a bill of sale must accompany the claim.

You are responsible for transporting the equipment to an authorized DryAir distributor/dealer service facility at your own expense (or reimbursing travel costs), following the maintenance, safety, and operating guidelines in the Operation and Maintenance Guide, keeping defective parts for 30 days, and shipping any required parts (tagged with the warranty claim number) prepaid to DryAir within 30 days of submitting the claim.

Usually yes, to a DryAir Warranty Depot. Some items must be returned to the factory, such as pumps, electric motors, gas or diesel burners, hose, and gas valves or controls. Others do not need to be returned but require a photo of the defective part with the claim, such as seals, mechanical switches, relays, refractory bricks, plumbing fittings, ball valves, level switches, and enclosure, cabinet, or chimney components. If you are unsure, email service@dryair.ca for direction.